Sage Accpac & SageCRM Technical Support

Please call our Technical Support Line

1-866-680-7742 ex. 904

or

Please fill out and submit a technical support request form.

Technical Telephone Support – Our telephone support plan provides your company with phone support covering all system components Answers Accounting installs. Our System Specialist can acess your system remotely so they can help you through difficult operations, program functionality and correct system errors; therefore saving you time and money. Without an Annual Support Plan we will provide you will the same support, however we charge 165.00/hr in 15 min increments. Call our support department at   1-866-680-7742 ext. 904 for telephone assistance or please fill out the Technical Support Request form on the left side of the screen.

Annual Support Program - For one low price, Answers Accounting is available to give you peace of mind by knowing that we are only a phone call away. We will assist your company by telephone or remotely with your Sage Accpac ERP and a variety of Accpac 3rd party add-on software.

1. Unlimited Phone Support – 12 months of unlimited support by telephone, modem or internet (via GoToAssist or pcAnywhere). We support connections via dialup and TCP/IP.


2. Priority Service – All support program customers will receive priority telephone service. Priority means calls are responded to before non-annual customers.


3. Support for non-ACCPAC type issues – We'll also help you with basic questions on printing, hardware, Windows 95/98, MS Word, Excel, Outlook, email, and other office productivity programs.


4. Quarterly "check-up" phone calls – A pro-active approach to make sure your system is running smoothly. Just because you don’t call us, doesn’t mean everything is OK.

PRICING

To determine your support level, count the number of Sage Accpac and 3rd Party add-on products you own. Use the chart above as a guide. Then select the pricing level below that fits your company.

 

 

# of Programs	Level	Annual Price
2-4 Programs	Gold	$ 1,500.00
5-6 Programs	Diamond	$ 1,800.00
7 and above	Platinum	$ 2,200.00
Multi-site	–	call

 

* Disclaimer: Support program above applies to current versions of software only. Some programs are not supported by Sage Accpac and are not Y2K compliant. Anwers will not support those programs as well. It is the customers responsibility to keep all programs at the latest versions for optimal support. Answers does not guarantee support for programs that are no longer supported or endorsed by Sage Accpac or 3rd party developers.

If you are unsure if your system can be supported, please contact us.

 

Sage Software, the Sage Software logos, and the Sage Software product and service names mentioned herein are registered trademarks or trademarks of Sage Software, Inc., or its affiliated entities.  All other trademarks are property of their respective owners.