Posted by Nicole Senecal on Fri, Feb 26, 2010 @ 11:11 AM
Description of Sage Accpac Add-on Product Purchase Policy
Effective October 1, 2009, sales of Sage Accpac products to existing customers will only be available to customers enrolled in a Software Assurance plan. This policy change will protect customers from potential mixed version compatibility issues that may occur if a customer is not on the latest released version prior to their purchase of additional Sage Accpac products. Additionally, this policy change aligns Sage Accpac add-on product purchase policy with similar practices followed across the broader Sage business.
Products Included in Add-on Product Purchase Policy
Software Assurance enrollment will be a prerequisite for purchasing any of the following Sage Accpac or Sage-related products:
· Sage Accpac ERP Edition upgrades – 100 Edition to 500 Edition; 100 Edition to 200 Edition; 200 Edition to 500 Edition
· Sage Accpac database server and user licenses
Sage Accpac modules – General Ledger, Accounts Payable, Accounts Receivable, G/L Consolidations, Multicurrency, Intercompany Transactions, Transaction Analysis and Optional Field Creator, Purchase Orders, Electronic Funds Transfer (EFT) Products, Order Entry, National Accounts Management, Uni Sales Analysis, Return Material Authorization (RMA), Inventory Control, Serialized Inventory, Project and Job Costing, In-house Payroll, Alerts and Alerts Server, Financial Link Professional, etc.
· Sage Accpac LanPaks (additional User licenses)
Effect of Enrollment in Software Assurance
All Sage Accpac products require subscription to a Software Assurance plan. Subscribing to Software Assurance will ensure customers continue to have access to the latest Sage Accpac features for their entire product set, including any new products they purchase. Customers who remain current on their Software Assurance plan are eligible to receive all product updates and version upgrades during their enrollment period, maximizing their Sage Accpac investment. Without a current Software Assurance plan, customers will not have access to such features nor other Sage Accpac products.
How to Enroll in Software Assurance
Customers can enroll in Software Assurance by contacting Sage directly at 800-945-8007, or through their Sage Accpac Reseller of Record
http://www.sageaccpac.com/support/softwaremaintenance/add_on_policy
Posted by Nicole Senecal on Mon, Jun 22, 2009 @ 12:09 PM
I assist Sage is collecting payment for Software Assurance from our customers, which is harder then it might seem. Even though I feel renewing your software assurance is a vital part of keeping your business current its a huge payment that always seems to be unexpected. Most of our clients have to pay thousands of dollars each year to stay on the current version of Sage Accpac and CRM; which can be a big hit.
So my question is; would it be more convenient to pay for Software Assurance on a Monthly basses as apposed to one yearly payment?
Posted by Nicole Senecal on Thu, Jun 18, 2009 @ 11:27 AM
This is a common question I get from Clients when I call to remind them that it is time to renew their Software Assurance. Software Assurance is a type of maintenance plan that allows Accpac Customers to run the latest version and services packs for Sage Accpac ERP without having to pay for the upgrade price when moving to the next version or applying the latest service pack. A common misconception is that labor is included in Software Assurance; SA is a contract strictly concerning Sage and your Accpac Software. It does not cover any labor for upgrading or installing the latest service packs.
There are a few other benefits to renewing your Software Assurance that most customers are not aware of. When renewing your S.A. you will receive one free Anytime Learning Training Session and a 25% discount off Anytime Learning Subscription packages. Anytime learning is product training on Sage Accpac core modules and is available on-demand. You also have access to view your online account information where you can view your product information, participate in product- specific forums, or join a user group where you can interact with other Accpac Users to discuss ways to better utilize and expand your software.
Unfortunately there are late fee and penalties if you choose not to renew on time. These fees will include a one-time flat rate fee charge of 15% (based on annual maintenance fee) charged to these who renew within the late renewal period and the service plan contract will be backdated to the original expiry date. If your service lapsed more than 90 days then clients must pay both the reinstatement back (lapsed) fees. These fees will include a 25% late fee for each year to the maximum of two years (based on the annual maintenance fee), plus lapsed time, and one year forward. Late fees are capped at two years back. The maximum a client will pay to get back on the plan, regardless of the number of years they have lapsed service, is 63% of the Service Level Plan, which includes one year of maintenance paid in advance. If you choose not to renew on time, it can be very costly and that is why Answers urges our customers to renew their S.A. on time every year. And please keep in mind that keeping your system up to date is investing in your business.